Graphic promoting "Top 10 consumer problems" with background of woman looking frustrated while sitting at a desktop computer in a dark room

Top 10 consumer problems of 2015

Have you ever received an unexpected call from the IRS, a utility company, or tech support demanding immediate payment or your personal information? “Don’t assume that it’s true,” says Susan Grant, director of consumer protection and privacy at the Consumer Federation of America (CFA). Imposter scams were the fastest-growing complaints to state and local consumer protection agencies last year, according to a just-released annual survey report from CFA and the North American Consumer Protection Investigators.

The report also details real-life stories describe problems with everything from gravestones that were paid for but not delivered, to tax identity theft, to home improvements that never were completed, to timeshare resale rip-offs. Here is the rundown of the most common complaints reported to state and local consumer protection agencies last year:

10. Internet sales and fraud: Internet sales and fraud were tied at number 10. Internet sales problems involve misrepresentations or other deceptive practices and failure to deliver online purchases. Fraud includes bogus sweepstakes and lotteries, work-at-home schemes, grant offers, fake check scams, imposter scams and other common frauds.

9. Health products and services: These include misleading claims, unlicensed practitioners, and failure to deliver.

8. Household goods: Schemes involving household goods include misrepresentations, failure to deliver, and faulty repairs to furniture and appliances.

7. Landlord/Tenant: These complaints include unhealthy or unsafe conditions, failure to make repairs or provide promises amenities, deposit and rent disputes, and illegal eviction tactics.

6. Services: Complaints regarding services can be misrepresentations, shoddy work, failure to have required licenses, and failure to perform.

5. Retail Sales: Halfway through the list are retails sales, which can mean false advertising and other deceptive practices; defective merchandise; problems with rebates, coupons, gift cards, or gift certificates; and failure to deliver.

4. Credit/Debt: Credit and debt complaints refer to billing and fee disputes, mortgage modifications and mortgage-related fraud, credit repair, debt relief services, predatory lending, and illegal or abuse debt collection tactics.

3. Utilities: Bringing us into the top three are service problems or billing disputes with phone, cable, satellite, Internet, electric, and gas services.

2. Home Improvement/Construction: The runner up for the most complaints includes shoddy work, and failure to start or complete home improvement jobs.

1. Auto: The top consumer complaints are misrepresentations in advertising or sales of new and used cars, lemons, faulty repairs, and leasing or towing disputes.

To learn more about these kinds of complaints and what you should do if you’re in a similar situation, download the report.


Top 10 consumer problems you want to avoid >> http://bit.ly/2a7iOsh v/ @ConsumerFed @AmericaSaves
 Tweet this now

 

Take the Pledge

I pledge to save money, reduce debt, and build wealth over time. I will encourage my family and friends to do the same

Take the America Saves Pledge

Tip of the Day

  • Written by Administrator2 | January 15, 2014

    Are you looking for an effective way to establish a budget? Beginning on the first day of a new month, get a receipt for everything you purchase. Stack and review receipts at the end of the month, and you will clearly be able to see where your money is going. http://ow.ly/sj972

Saver Stories View all »

Learning to Save

Written by Katie Bryan | October 28, 2013

Kisha Barns’s financial situation was undisciplined, unrestricted, and impulsive before she came into contact with her local America Saves campaign, Charlotte Saves.

Read more...

The Gift of Homeownership

Written by Tammy G. Bruzon | August 5, 2015

Quaneka Willis, a single mother of three children, was receiving rental assistance through the Housing Authority of the City of Milwaukee when she decided to take control of her finances. So, in September of 2013 she attended the Make Your Money Talk program and pledged as a Wisconsin Saver. In less than 12 months, she had maximized her savings and was beginning the process of purchasing her first home.

Read more...

Transforming “I Can’t Save” to “I Will Save”

Written by Guest Blogger | January 13, 2016

You will not believe what it took to completely change my life. About three years ago, the HR Administrator of the corporation where I worked (as a temp with no benefits) forwarded an email to me. Fifteen seconds. One small act of kindness. That's it - that's all it took!

Read more...

Receive Updates

Sign up for Texts

Written by Tammy G. Bruzon | July 15, 2014

Sign Up

Sign up for Emails

Written by Super User | September 16, 2013

Get Emails

Take the Pledge

Written by Super User | September 16, 2013

Start Saving