Top 10 Complaint Categories for 2011

March 7, 2012
By Kristina Wedseltoft, America Saves Intern

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Last week the Federal Trade Commission (FTC) released the Top 10 Complaint Categories for 2011, with identity theft ranking first for the 12th consecutive year. Of the 1.8 million complaints filed with the FTC in 2011, roughly 15% were identity theft complaints. The FTC maintains an online secure database called the Consumer Sentinel that it enters the complaints into. These are then accessible to more than 2,000 civil and criminal law enforcement agencies in the US and abroad, helping identify victims, research cases and track targets. To learn more about how you can protect yourself against identity theft visit www.IDTheftInfo.org

David Vladeck, Director of the agency’s Bureau of Consumer Protections said the “Consumer Sentinel Network is an incredibly powerful tool for law enforcers who are working to protect consumers and go after the bad guys”.

Following identity theft, the list of complaints in the top 10 included:

  • Debt Collections with a complaint rate of about 10% of respondents
  • Prizes, Sweepstakes and Lotteries with 6% of respondents
  • Internet Services with 5% of respondents
  • Imposter scams with 4% of respondents
  • Advance-Fee Loans and Credit Protection/Repair with 3% of respondents

You can find the complete list of all 30 complaint categories and the Press release for the Top 10 Complaint Categories here. If you would like to file a complaint in English or Spanish, visit the FTC’s online Complaint Assistant or call 1-877-FTC-HELP (1-877-382-4357).

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