Top Consumer Complaints in 2012 Include Do Not Call Violations and Credit/Debt Issues

August 6, 2013

By Katie Bryan, America Save Communications Director

Last week the Consumer Federation of America released its annual list of the Top Ten Consumer Complaints. The information was collected from forty agencies in twenty states concerning the most common, fastest-growing and worst complaints they received in 2012. Below is the full list of 2012 complaints along with any changes in rank from 2011.

Top Ten Complaints in 2012

    1. (-) Auto: Misrepresentations in advertising or sales of new and used cars, lemons, faulty repairs, leasing and towing disputes
    2. (+1) Home Improvement/Construction: Shoddy work, failure to start or complete the job
    3. (-1) Credit/Debt: Billing and fee disputes, mortgage modifications and mortgage-related fraud, credit repair, debt relief services, predatory lending, illegal or abusive debt collection tactics
    4. (+1)Utilities: Service problems or billing disputes with phone, cable, satellite, Internet, electric and gas service
    5. (-1) Retail Sales: False advertising and other deceptive practices, defective merchandise, problems with rebates, coupons, gift cards and gift certificates, failure to deliver
  1. (-) Services: Misrepresentations, shoddy work, failure to have required licenses, failure to perform
  2. (New) Home Solicitations: Misrepresentations or failure to deliver in door-to-door, telemarketing or mail solicitations, do-not-call violations
  3. (-1) Landlord/Tenant: Unhealthy or unsafe conditions, failure to make repairs or provide promised amenities, deposit and rent disputes, illegal eviction tactics
  4. (-2) Internet Sales: Misrepresentations or other deceptive practice, failure to deliver online purchases
  5. (-) Household Goods: Misrepresentations, failure to deliver, faulty repairs in connection with furniture or appliances

 

Do-not-call violations made a new appearance on the list at #7. If you have not already signed up for the National Do Not Call Registry you can do so for free at https://www.donotcall.gov/. You only need to sign up once.  Most telemarketers should not call your number once it has been on the registry for 31 days. If they do, you can file a complaint at the Website.

 

Credit and Debt issues remain a top complaint in this year’s findings. America Saves provides information to help you prevent debt in the first place, by saving for emergencies, and to help you get out of debt.

 

Take the Pledge

Savers who make a plan are twice as likely to save successfully. 

Take the America Saves Pledge

Tip of the Day

  • Written by Katie Bryan | November 23, 2013

    Tip to #Save: Pay off Credit Cards as Soon as Possible. http://ow.ly/FJyDM via @Bankrate

Saver Tips and Stories View all »

Taking Steps Toward Financial Fitness

Written by Tammy G. Bruzon | November 7, 2014

Nicky Vasquez learned about Virginia Saves when she attended her first class with Bank On Virginia Beach. The instructor shared how important it was to have a written savings goal, and the entire class joined Virginia Saves as the first step toward financial fitness.

Read more...

Starting Over

Written by Katie Bryan | October 28, 2013

Until last summer, Michael Lindman spent money freely. “I was a union truck driver for 35 years and had a good income,” said Lindman. “I owned my own home, saved a little, and tried to live within my own budget. You always think there’s going to be that much coming in, but things can change in a split second.”

Read more...

Coping with a Lost Job

Written by Katie Bryan | October 28, 2013

Aimee Shaffer worked as a Public Service News Director for radio for years until one day her employer downsized the company, resulting in hundreds of lost jobs, including Aimee’s.

Read more...

Receive Updates

Take the Pledge

Written by Super User | September 16, 2013

Start Saving

Receive Texts

Written by Tammy G. Bruzon | July 15, 2014

Learn More

Partner News & Updates

Written by Katie Bryan | October 18, 2013

Sign Up