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A New Way for Financial Coaches to Help the Unbanked

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Written by Lindsay Ferguson · 31 July 2019

Consumers want to build a strong financial history. From buying their first car to planning for retirement, consumers face many obstacles with ensuring they stay on the right path to positive financial health. Understanding what is in their credit report is an important first step. However, a traditional credit report only gives part of the consumer’s history.

For most banks, when a consumer applies for a bank account, the bank will not pull a traditional credit report but instead a report like ChexSystems to analyze past “banking” transaction information.

Estimates of the number of unbanked consumers who used to be banked is around 50%. Many of these individuals are no longer banked because their previous bank closed their account due to overdrafts (bounced checks). In these cases, there will be an outstanding amount due to the bank, which appears on the ChexSystems report. Most banks will turn down a potential new customer, if such a negative appears.

Non-profit financial coaches express frustration when this happens, since their client becomes discouraged and is often embarrassed by being turned down. Wouldn’t it be better if the financial coach could access this report before the consumer visits the bank, in order to identify negatives, such as past due amounts. Then they could work out an action plan with their client in order to address the negative and increase their odds of being approved by the bank.

Last September, Credit Builders Alliance (CBA) added ChexSystems' ChexAdvisor Educational Report to our Access service, and so far it has been a great success with many of our non-profit members. It has helped them expand their product offerings to serve a wider variety of client needs, such as access to banking services.

An example of this success is found with Ms. Tee:

After attending a Working Credit workshop, Ms. Tee told her counselor she had a high fee, pre-paid debit card but really wanted to open a checking account. She had tried a while ago, but was denied due to a debt owed to a financial institution, and was afraid to reapply. Her Working Credit counselor pulled her ChexAdvisor report through ChexSystems and discovered that she actually had no red flags on her ChexAdvisor report. Her counselor explained her report to her and recommended some low-cost checking accounts near her home and work.

This is just one example of how ChexAdvisor can help you serve your clients more comprehensively. For more information, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

Written by: Credit Builders Alliance

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